Fips Vorschulwelt · iPhone & iPad
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Support
Support for Fips Vorschulwelt
Fips Vorschulwelt is an ad-free educational preschool app for iPhone and iPad, created primarily for children aged four to five.
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Contact
We provide support in German and English.
Phone
+49 1556 0857571Address
Blank MarginOwner: Ioannis Kosmas
c/o COCENTER
Koppoldstr. 1
86551 Aichach
Germany
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When contacting support
To help us understand the issue, please include:
- your device model;
- your iOS or iPadOS version;
- the installed app version;
- the name of the affected game; and
- a concise description of the problem.
Please protect your child’s privacy. Do not send personal information, photographs, recordings, or other information that could identify a child.
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Frequently asked questions
There is no sound or speech. What should I check?
Check the device’s media volume. Then review the speech, sound-effects, and background-music settings inside the protected parent settings.
How do I restore the Premium purchase?
Use the restore option in the protected parent area. Restoration requires the Apple ID that originally made or shares the purchase and may require an internet connection.
Premium content remains locked. What can I do?
Make sure the device is using the Apple ID that originally made or shares the purchase, connect to the internet, and try restoring the purchase again. If the content remains locked, contact us with the device model, system version, and app version—but never send Apple ID or payment details.
What is the protected parent area?
It keeps settings and purchase controls separate from normal play. Follow the on-screen parent check to open it. The area includes audio settings and the controls needed for purchasing or restoring Premium content.
Does the app work offline?
The ten games and all bundled speech, music, and game assets work without a continuous internet connection. Purchasing or restoring Premium content may require access to Apple services.
How can I remove locally stored progress?
Delete the app from the device. This removes local progress and settings, but it does not remove the purchase from the Apple account. A previous purchase can be restored later through Apple.
Who handles refunds and billing questions?
Apple handles payment processing, billing, and refund decisions. Blank Margin does not receive complete payment or Apple ID information.
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